Nelco Mechanical Limited is committed to excellence in serving all customers including people with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity. These principles are based on the goals of the Accessibility for Ontarians with Disabilities Act which is to make Ontario accessible to people with disabilities by 2025.
ASSISTIVE DEVICES
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
COMMUNICATION
We will communicate with people with disabilities in ways that take into account their disability.
SERVICE ANIMALS
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
SUPPORT PERSONS
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services or facilities where we serve the public, Nelco Mechanical Limited will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
TRAINING
Nelco Mechanical Limited will provide training to employees, who deal with the public or other third parties on our behalf. Nelco employees will also be trained on and to be familiar with any assistive devices that may be used by any customer while accessing our goods or services.
Training will include:
An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard. Nelco Mechanical Limited’s plan related to the customer service standard.
How to interact and communicate with people with various types of disabilities.
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
How to use devices, available on-site or otherwise that may help with providing goods or services to people with disabilities.
Staff will also be trained when changes are made to our accessible customer service plan.
FEEDBACK PROCESS
Customers who wish to provide feedback on the way Nelco Mechanical Limited provides goods and services to people with disabilities can e-mail, submit in writing or by telephone to the H & S Coordinator. Please direct all feedback to [email protected] or call 519-744-6511
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